All SKUs added in your Shopify store (or multiple stores when connected), whether 'Active' or in 'Draft' status, will appear in your Prediko Buy Table and can be found by using the search bar. There may be several reasons why a product or a number of SKUs are in your Shopify store but not showing in Prediko. If something isn't showing, work through the list of reasons below to try and troubleshoot:

Double-check the product title/SKU name mirrors exactly what is written in Shopify and that there are no typos, and that the formatting is consistent.

Prediko updates products added to Shopify on a daily basis. If adding a new product to Shopify and you wish to see that product in Prediko immediately, you will need to force a resync.

All products that have been archived in Shopify will not show in your Buy Table. Similarly, Prediko will not show any digital or non-physical products so make sure to double-check that your products are classed correctly by following these instructions.

Prediko only plans SKUs that it receives stock for. If a SKU has "Track quantity" disabled in Shopify, Prediko still imports the product and SKU details, but it does not receive any stock levels for that SKU — so it will not appear in your Buy Table or planning views. In other words, inventory tracking must be turned on in Shopify for a product to appear in Prediko's planning. To fix this, enable "Track quantity" for those SKUs in Shopify Admin → Products (to update many SKUs at once, export your products to CSV, set the "Variant Inventory Tracker" column to shopify for the relevant rows, and re-import). After the next sync, the SKUs will appear.

Double-check your Same SKU Mapping to make sure the product you are searching for is not listed in this section. If it is, you should reconfigure this product by following these instructions.

If configured correctly, any Bundles should not show in the Buy Table. A Bundle is made up of constituent child products (will still be visible in the Buy Table) however, the title of the Bundle itself will be hidden. For more info on Bundles, please see here.

If you have renamed a SKU in Shopify (such as when duplicating products and changing the names), this can lead to errors in syncing. If the steps above do not yield any results, please reach out to our support team with the SKU(s) that are not showing in Prediko, and we will investigate further for you.