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Seeing an issue with ShipHero PO sync?
Seeing an issue with ShipHero PO sync?

There are a few common issues when you are syncing your PO to ShipHero:

Anya Bacon avatar
Written by Anya Bacon
Updated over a week ago

Issues with ShipHero PO Sync

There are a few common issues when you are syncing your PO to ShipHero:

  1. Make sure that SKU already exists on ShipHero

    1. We need to make sure that SKU you are adding on the PO already exists in ShipHerp

  2. Supplier name is not matching

    1. If your Supplier name is not matching we won't be able to match it to the name of the Supplier on ShipHero

  3. Sync is old

    1. We sync daily with ShipHero, you can always force a sync by clicing on ShipHero button in the Order

Please reach out to us if you continue to see issues!

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